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Activating & Deactivating Users

How to manage user access for people who join or leave your organization.

Written by Maxwell Bass

When team members transition roles or leave your organization, you can deactivate their accounts to maintain secure and accurate access.

Steps

  1. Navigate to Settings → Team.

  2. Find the user whose access you want to update.

  3. Click the three vertical dots next to the team member.

  4. Select Activate or Deactivate.

The three-dot menu also lets you change a user's role. Depending on their current permission level, you may see options such as "Promote to Group Admin," "Downgrade to Group Admin," and "Downgrade to standard." For users with a pending invitation, the same menu offers "Resend invite" and "Remove invite." Role changes are not limited to Admin and Standard.

Note: Deactivating a user turns off their login only. It doesn't archive their employee record — if the person is leaving your organization, archive them as well. See Updating an Employee's Status.

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